Our return policy lasts 100 days from the date of purchase. If 100 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
Once your return is received, inspected, and approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
To be eligible for a return, your item should be returned in good condition, with all original accessories and packaging where possible. Items that are damaged, missing parts, misused, or returned in an unsuitable condition may not be eligible for a full refund.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank, card issuer, or payment provider.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@fresh-healthcare.com.
Sale items (if applicable)
Unless stated otherwise, products purchased as part of a promotional offer or sale are still covered by our 100-day return policy. Final sale items, clearance items, gift cards, and items marked as non-returnable are not eligible for refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@fresh-healthcare.com and send your item to:Â
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Fresh Healthcare
29115Â Avenue Valley View
Suite A
California
91355
USA
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:Â
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Fresh Healthcare
29115Â Avenue Valley View
Suite A
California
91355
USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.